NovaVoke Privacy Policy

1. How We Collect and Use Your Information

We collect and use your personal information only for the purposes described in this Policy:

1.1 Basic Account and Authentication Information

When you register a NovaVoke account, we need to collect your mobile phone number or third-party social account information (such as WeChat or an Apple account) to create your account and verify your identity.

1.2 Core Training Data

When you use the cognitive-training modules, we collect your training log data, including but not limited to:

• Behavioral data such as reaction time, accuracy, and error distribution.
• The adaptive difficulty rating calculated from your training performance.
• Multi-dimensional ability-analysis data, such as the "cognitive radar chart" generated for you.

This data is the core basis on which we provide personalized training feedback, generate summary reports, and adjust subsequent training difficulty.

1.3 Payment and Subscription Information

When you purchase our membership subscriptions or value-added services, we do not directly collect or store your bank card information. However, we collect your order information and payment status through third-party payment institutions (such as WeChat Pay, Alipay, or the Apple App Store) so that we can confirm your proof of purchase and activate the relevant benefits.

1.4 Device and Log Information

To ensure the safe operation of the software and services and to troubleshoot anomalies, when you use our services we collect your device information (such as device model, operating-system version, and unique device identifier), network information (such as IP address and network type), and service logs (such as crash logs and click logs).

2. How We Share, Transfer, and Publicly Disclose Your Information

2.1 Sharing

We will not share your personal information with any third-party company, organization, or individual, except in the following cases:

• With your explicit consent.
• Third-party SDKs: To enable features such as one-tap login, third-party payment, and message push, our application may integrate SDKs from third-party service providers. We strictly monitor the security of such SDKs and require them to comply with strict data-protection measures.
• Sharing under statutory circumstances: As required by laws and regulations, for the resolution of litigation or disputes, or pursuant to lawful requests from administrative or judicial authorities.

2.2 Transfer and Public Disclosure

We will transfer or publicly disclose your personal information only under the following circumstances:

• With your explicit consent;
• In the event of a merger, acquisition, or bankruptcy liquidation involving the transfer of personal information, we will require the new company or organization holding your personal information to remain bound by this Privacy Policy; otherwise, we will require that company or organization to seek your authorization again;
• Based on the mandatory requirements of laws, legal procedures, litigation, or government authorities.

3. How We Store and Protect Information

3.1 Storage Location and Retention Period

The personal information we collect from you will be stored on servers located within the People's Republic of China.

We retain your personal information only for the period necessary to provide you with the NovaVoke service. Once the retention period is exceeded, we will delete or anonymize your personal information in accordance with applicable law.

3.2 Protective Measures

We have adopted security measures that meet industry standards and are reasonably practicable (such as encryption of data in transit, access control, and database encryption) to protect your information against unauthorized access, public disclosure, use, modification, damage, or loss.

4. Your Rights

You have full control over your own personal information, including:

• Access and correction: You can view and modify some of your personal information on the "Profile" page.
• Withdrawing consent: You can withdraw your authorization by disabling the relevant permissions (such as notifications and network access) in your device's system settings.
• Account deletion: We provide an account-deletion feature. You can apply for deletion within the app via [Profile - Security Settings - Delete Account]. After deletion, we will stop providing services to you and will delete or anonymize your personal information (except as otherwise required by laws and regulations).

5. Special Protection for Minors

We attach great importance to protecting the personal information of minors.

• If you are a minor under 18 years of age, you should read and agree to this Privacy Policy together with — and under the supervision and guidance of — your parents or other guardians before using this service.
• If you are a child under 14 years of age, we require your guardian to read this Policy carefully and to use our services or provide information to us only with your guardian's consent. We encourage minors, under the companionship and guidance of their guardians, to arrange their usage time reasonably and develop healthy cognitive habits.

6. Updates to This Policy and Contact Information

6.1 Policy Updates

We may revise the terms of this Privacy Policy from time to time. We will not reduce the rights you are entitled to under this Policy without your explicit consent. We will publish updated versions in a prominent location within the App. For significant changes, we will provide more prominent notice (such as a pop-up prompt).

6.2 Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy or matters relating to your personal information, please contact us via:

• Contact entity: NINGXIA XINGZHUIAO TECHNOLOGY CO., LTD.
• Email: support@novavoke.cn

We will review the matters involved as soon as possible and respond within 15 business days after verifying your identity.